A Merchant Refuses to Honor a Guarantee: What to Do When a Business Won’t Stand Behind Its Product
A Merchant Refuses to Honor a Guarantee: What to Do When a Business Won’t Stand Behind Its Product A Merchant Refuses to Honor a Guarantee: What to Do When a Business Won’t Stand Behind Its Product You made a purchase with confidence because the product came with a guarantee —a promise of quality, satisfaction, or a refund if things didn’t work out. But now that the item is defective, broken, or not as advertised, the merchant is refusing to honor their word. Maybe they’re dodging your calls, blaming you for the problem, or pointing to fine print you never saw. You feel frustrated, deceived, and stuck with a faulty product you can’t return. So what now? Fortunately, consumer protection laws are on your side. If a merchant refuses to honor a written or advertised guarantee, you have options—and in many cases, you can recover your money or receive a replacement. This guide walks you through how to handle a merchant who won’t honor a guarantee, from gathe...