What to Do If a Repair Shop Charges for Services You Didn’t Approve

What to Do If a Repair Shop Charges for Services You Didn’t Approve

Dropping your vehicle off for a quick fix shouldn’t result in a shockingly inflated bill—especially for services you never authorized. Unfortunately, some repair shops move forward with costly work without your clear consent, leaving you with a financial and legal headache.

If a repair shop charges you for services you didn’t approve, here’s what to do to protect your wallet—and your legal rights.

1. Ask for an Itemized Invoice

Your first step is to request a detailed, itemized bill. This should include:

  • A description of each service performed

  • The cost of each part and labor

  • Any taxes or shop fees

  • The total amount due

Compare the invoice to any written estimate or prior agreement. Highlight any discrepancies or charges that were never discussed.

2. Review the Original Estimate or Work Order

Most reputable shops provide an estimate before starting work. Check whether:

  • You signed a written estimate

  • The estimate includes a “not to exceed” amount

  • There is language about verbal approvals or unforeseen issues

If the charges exceed what you authorized—and no additional approval was sought—you may be legally entitled to dispute the charges.

3. Ask for an Explanation in Writing

Politely ask the manager or service advisor:

“Why was this additional work performed without my approval? Can you explain the charges and provide documentation?”

Insist that all explanations be given in writing. This forces the shop to account for their actions and gives you evidence for a future complaint.

4. Don’t Pay Under Duress

Some shops may refuse to release your car unless you pay the full bill. While frustrating, don’t escalate the situation physically or verbally.

You can:

  • Pay under protest and write “paid under protest” on the receipt

  • Request that the shop accept partial payment for the undisputed amount

  • Get a signed statement acknowledging the dispute

Keep all receipts and copies of any signed documents.

5. Know Your State’s Automotive Repair Laws

Many states have consumer protection laws that require:

  • A written estimate before work exceeding a certain amount

  • Verbal or written authorization for extra repairs

  • Clear disclosure of shop policies

For example, in California and Florida, it’s illegal to charge for unauthorized repairs. If your shop violated local laws, they could face fines or be ordered to refund the charges.

6. File a Complaint With a Consumer Agency

If the shop refuses to work with you, file a complaint with:

  • Your state’s Department of Consumer Affairs or automotive repair regulatory agency

  • The Better Business Bureau (BBB)

  • The Federal Trade Commission (FTC) if deceptive practices are involved

These agencies may launch investigations or mediate disputes.

7. Dispute the Charge With Your Credit Card Company

If you paid by credit card, contact your issuer and file a billing dispute:

  • Include a copy of the invoice

  • Provide your original estimate or agreement

  • Summarize your efforts to resolve the issue

Under the Fair Credit Billing Act, you may be able to reverse the charge—especially if services were unauthorized.

8. Consider Small Claims Court

If the shop refuses to issue a refund, you can sue them in small claims court. This process is typically straightforward and low-cost. To prepare:

  • Gather all documentation (estimates, invoices, texts, emails)

  • Note any witnesses (e.g., someone you spoke with at the shop)

  • Be ready to explain your side to a judge

You may be awarded a refund, damages, or court costs if the judge finds in your favor.

9. Don’t Let It Happen Again

To avoid future repair disputes:

  • Always get a written estimate before leaving your car

  • Ask the shop to call before doing any additional work

  • Read the shop’s policies about labor rates, storage fees, and authorizations

  • Get everything in writing—including approvals by phone or text

And don’t hesitate to walk away if the shop seems evasive or pushes back on your right to approve repairs.

10. Know When to Get Legal Help

If you’re being sued, your car is being held unfairly, or you’ve lost a substantial amount of money, it’s time to speak with an attorney. Legal counsel can:

  • Send a demand letter to the shop

  • Negotiate a settlement

  • Represent you in court

  • File complaints with oversight agencies

You don’t have to accept unfair treatment—especially when your property and finances are involved.

Protect Yourself with LegalShield
When repair shops take advantage of your trust and charge for unauthorized services, LegalShield can help you fight back. Our experienced attorneys can review your documents, send letters to the shop, and represent you if needed—without charging high hourly fees. Don’t let shady repair practices drain your wallet. Click here to learn how LegalShield puts the power of the law on your side.

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